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Incontinence training unit launched online

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Continence Care For Pharmacy Assistants has been developed by the CONTINENCE FOUNDATION OF AUSTRALIA and the GUILD PHARMACY ACADEMY.

The aim of the free online course is help pharmacy assistants respond effectively and sensitively to queries from customers about continence issues.

The courses uses customer case scenarios to cover many aspects of continence care, such as locally based continence services, pharmacy continence products, and referral services.

It is estimated that are 4.8 million Australian adults affected by incontinence, more prevalent than asthma (2 million), arthritis (3.1 million) and anxiety disorders (2.3 million). The figure is expected to reach 6.5 million by 2030.*

CFA chief executive officer Barry Cahill said pharmacy staff were ideally placed to provide first-line advice to customers to help manage their incontinence.

“This online course will help pharmacy staff start the conversation and will ensure they can provide consumers with accurate product information, as well as reinforce the recommendations made by the pharmacist,” says Barry.

He also drew attention to the Foundation’s free National Continence Helpline (1800 33 00 66), where customers and healthcare professionals could obtain confidential information, advice, resources and referrals.

To enrol in the free Continence care for pharmacy assistants course, go to and follow the prompts under the Pharmacy Assistants tab. The completed course may also be used as evidence for Recognition of Prior Learning for accredited unit SIRCHCSS305, Advise on continence management. 

Phone 03 9810 9930 or email for more information.

*Deloitte Access Economics, The economic impact of incontinence in Australia, Continence Foundation of Australia, 2011

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