Latest News

Professional services: where to start!

By   | 

KOS SCLAVOS OUTLINES HOW TO IMPLEMENT CUSTOMER-FOCUSED PROFESSIONAL PROGRAMS

There is some confusion about what we mean by professional programs and what is required for their successful implementation, especially as they are offered by a number of different bodies, and agencies.

Q Who offers professional programs and how can ascertain if I can get involved?

A The 6CPCA contains a number of funded professional programs and services. There are also private programs such as those brought to market by PharmaPrograms, and screening programs, facilitated by some pharmacy banner groups.

There are key roles that pharmacist assistants can, and should play, around the administration of a program. However, it is often easier to explain what role pharmacy assistants should not play. For example, consider tasks where a clinical health judgement is needed—this means issues around interpreting results, or making an assessment where the clinical skills of the pharmacist with are needed. These tasks are not within the competency of pharmacy assistants. However, this does not mean there are not key administrative areas in which the involvement of the pharmacy assistant is crucial.

Q What administrative task can pharmacy assistants undertake?

A There are a number of areas, they include:

  • recruiting patients for screening programs and professional programs;
  • marketing the program;
  • managing appointments;
  • help to triage patients as they present at the pharmacy for a professional program;
  • help with administration tasks, such as any transfer of data from paper record to electronic record; and
  • play a role in reporting and reviewing analytics for a program.

Q What is the best way to manage these tasks in the pharmacy?

A To keep things simple, staff position descriptions should detail administrative tasks they must complete so they understand the scope of involvement in professional programs and services.

 

Related Posts